We know there is a lot of negative chatter in the market about a particular iSUP company having major recall issues on some of their boards. And it may not be the last based on the manufacturing location referenced by some of their customers. Not only are they having to get a properly performing replacement product in their customer’s hands, but the customer service issues are taking a toll on many unhappy customers. Maybe it is time to wave the white flag.
A reliable and quality product is a must in this business. Still, all that can become irrelevant to lousy customer service, with e-commerce being so widely used by consumers who expect instant gratification that also comes along with excellent customer support that is just as instant. Live chat, working emails, and a phone number to reach a live person are a must unless you want your customers to become increasingly frustrated, waiting days, weeks, and even months to hear back from the company about their issue(s).
We hear you! Loud and clear, and we have you covered. We are family-owned in Houston, Texas, where we stock and ship all our products and manage all aspects of the business. We are always looking for the best quality, innovation, and prices for our customers. Our manufacturers have excellent reputations, and we always stand behind the quality of our products and warranties. Our products were not made in these same facilities causing the massive industry recall in late 2022.
So, give us a shot if you want to replace a damaged inflatable paddle board or try a new brand in the marketplace. These products take some abuse naturally, but that should be from you having fun, not while sitting at home or on the shoreline doing nothing. We offer a 60-day money-back return policy and a 2-year warranty against all manufacturer defects. Suppose you are not happy with it. Then we are not happy with it. We will work with you from the original date of purchase through 60-days to make sure you are confident with your new PHEK purchase. If you are not, email or call us, and we will figure it out together. It doesn’t have to be complicated; it just has to be fair for both of us.