We are always available to answer your questions. Please allow up to 48 hours for a response from one of us.
PHEK Customer Service
We know how important customer service is to our customers. We have been servicing customers for a combined 40+ years, specifically online retail customers, for more than five years, and nothing is more important to us than communication. PHEK is a family business; when you reach out to us, you will speak to Jamie or Lance and no one else. All calls and emails will be answered or returned within 24/48 hours.
As we source new products, quality and price are top of mind. Once we accept that product and start selling it, we will stand behind it. We offer a 60-day money-back return policy and a 2-year warranty against all manufacturer defects. These products take some abuse naturally, but that should be from you having fun, not while it gets delivered to its new home.
PHEK Return Policy
If you are not happy with it. We are not happy with it. We will work with you from the original date of purchase through 60-days to make sure you are happy with your new PHEK purchase. If you are not, email or call us, and we will figure it out together. It doesn't have to be hard, it just has to be fair for both of us.
We source all our products from the United States and worldwide, always looking for the best quality, innovation, and prices for our customers. We strive to bring you high-quality products at reasonable prices compared with the industry. We promise to stand behind our products, so you are satisfied with your purchase.
Looking around the industry, you will see that most companies price their drop stitch inflatables very high. We are changing that. Our prices are low to begin with - Inflated Products. Not Inflated Prices™.
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